Contact us

At Akoress, we are always ready to assist you throughout your shopping journey. Whether you have questions about our products, need help with your order, or require after-sales support, our customer service team is here to provide professional and timely assistance.

How Can We Help?

You can contact our support team for assistance with the following matters:

Product Questions

If you need more information about our products, including:

Product specifications
Materials
Dimensions
Product features
Product suitability

Our team will be happy to provide additional details.

Order Assistance

Contact us if you need help with:

Order tracking
Shipping status updates
Payment completed but order confirmation not received
Other order-related concerns
After-Sales Support

Please reach out to us for assistance with:

Damaged items
Incorrect products received
Missing items
Return or exchange requests

Our team will guide you through the next steps.

Feedback & Suggestions

We value your feedback.

You are welcome to share your thoughts regarding:

Product selection
Website experience
Customer service process
Suggestions for improvement

Your feedback helps us continue improving Akoress.

Customer Service Contact

Official Customer Service Email:
service@akoress.com

Our Service Commitment

Akoress is committed to providing efficient and reliable customer support.

For emails received during weekdays:

Business Hours: 9:00 AM – 18:00 PM

We aim to respond within 2 hours.

Emails received outside business hours, including weekends and holidays, will be prioritized and answered by:

9:30 AM on the next business day

For Faster Assistance

To help us handle your request more efficiently, please include:

Inquiry Type + Order Number

in your email subject line.

Example:

Order Support - #P2025XXXX

Providing complete order information allows our team to resolve your request faster.

Follow-Up Support

If your issue has not been resolved within 24 hours after your initial email, please send us a follow-up message.

We will review your request again and escalate it to ensure it receives the appropriate attention.

Thank you for choosing Akoress.

We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience.

Company：Norvexa Global Limited
Address：WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP STREET, KWUN TONG, HONG KONG