Contact us
Get in Touch With Akoress
Our customer service channel is available for questions about products, purchases, delivery arrangements, returns, and other order-related matters.
Official Contact Information
Store Name: Akoress
Website: https://akoress.com
Customer Service Email: service@akoress.com
1. Product Questions
If you need clarification about product specifications, compatibility, dimensions, features, or available variations, please contact us before placing an order.
Including the product name or website link will help us identify the item.
2. Order Assistance
For questions about an existing purchase, please provide your order number.
We can review enquiries concerning payment confirmation, order details, processing status, and available shipment information.
Requests to change an order should be submitted promptly. Changes may not be possible after processing or dispatch.
3. Delivery Enquiries
If a parcel appears delayed, lost, damaged, or incorrectly delivered, please contact us with your order number and available tracking information.
Describe the issue and include relevant supporting details where appropriate.
4. Returns and Refunds
Eligible return requests may be submitted within 14 days after receiving the order.
For return enquiries, include your order number, the product concerned, and the reason for your request.
If the product arrives damaged, defective, incomplete, or incorrect, photographs may help us review the issue.
Please refer to our Refund policy for the applicable return and refund conditions.
5. Following Up on an Enquiry
If you have already contacted us about an order, replying to the existing email conversation may help keep the relevant information together.
Response times may vary depending on the nature of the request and the information needed for review.
Please do not send passwords, complete payment card numbers, or banking login credentials through email.
6. General Feedback
Customers may also contact us with suggestions concerning product information, website features, or their shopping experience.
Customer Service: service@akoress.com
Company:Yorksunth LIMITED
Address：Kington HR5 3DJ
Thank you for choosing Akoress.