Privacy policy
Our Approach to Personal Information
Akoress respects the privacy of individuals who visit akoress.com or purchase products through our online store. This policy explains what information may be collected, how it may be used, and the choices available to customers under applicable privacy laws.
1. Information Collected
Order and Contact Information: When customers place orders or contact us, we may collect names, email addresses, telephone numbers, billing addresses, delivery addresses, and relevant order details.
Transaction Information: We may process order numbers, purchased products, selected variations, payment confirmation details, shipping records, and return or refund information. Payment service providers may separately process payment details according to their own practices.
Website Information: When visitors use our website, technical information such as IP addresses, browser types, device characteristics, and website interactions may be collected through relevant website technologies.
Customer Communications: Messages sent to service@akoress.com may be retained together with relevant order details and supporting information needed to address the enquiry.
2. How Information Is Used
Personal information may be used to process purchases, arrange deliveries, manage customer enquiries, handle returns, maintain website functionality, and review potential fraud or security issues.
Information may also be processed for business recordkeeping, compliance with applicable legal requirements, website analysis, and marketing activities where permitted by law.
3. Cookies and Similar Technologies
Our website may use cookies and related technologies to support shopping-cart functions, remember preferences, understand website activity, and provide other relevant features.
Certain cookies or technologies may be operated by third-party services supporting our online store. Applicable consent and opt-out requirements will be respected.
4. Information Shared With Service Providers
To operate the website and fulfill purchases, relevant information may be shared with payment processors, shipping carriers, website service providers, customer-support services, and other parties performing necessary functions.
Information may also be disclosed where required by law or in connection with a legitimate business transaction, subject to applicable legal requirements.
5. Data Retention and Security
Personal information may be retained for as long as reasonably necessary to manage orders, respond to enquiries, maintain relevant records, and satisfy legal obligations.
We take reasonable precautions intended to protect personal information against unauthorized access, loss, or misuse. However, no electronic system can guarantee complete security.
6. Privacy Rights and Requests
Depending on applicable law, customers may have rights to access, correct, delete, or restrict certain processing of their personal information.
Other rights may include withdrawing consent where relevant, objecting to particular processing activities, or opting out of eligible marketing communications.
Requests may require reasonable identity verification and may be subject to applicable legal exceptions.
7. Policy Changes
We may update this Privacy policy when our information practices, services, or legal obligations change. The current version will be published on akoress.com.
For privacy-related questions, please contact service@akoress.com.