Refund policy
Effective for all purchases made through Akoress
At Akoress, we are dedicated to delivering reliable smart gadgets, electronics, accessories, and lifestyle technology products. Every product is carefully selected with a focus on quality, performance, and customer satisfaction.
If your purchase does not meet your expectations, our return and refund policy is designed to provide a simple and transparent solution.
Please carefully review the following terms before submitting a return request.
1. Return Window
Customers may request a return within 30 calendar days from the date of delivery.
Any return request submitted after the 30-day return period will generally not be accepted, unless:
Required under applicable consumer protection laws
Covered under a valid manufacturer warranty
2. Return Requirements & Eligibility
To qualify for a return, the product must meet all of the following conditions:
✓ The item is unused and remains in its original condition
✓ The original packaging is unopened and intact
✓ All accessories, manuals, and included components are returned
✓ The product shows no signs of damage, modification, or usage
Returns Due to Product Issues
If your order has any of the following problems:
Product damaged during shipping
Product defect or malfunction
Incorrect item received
Product significantly different from its description
Akoress will provide either:
A replacement product, or
A full refund
All approved quality-related returns will be handled at no additional cost to the customer.
Returns Due to Personal Reasons
Returns caused by personal reasons, including:
Change of mind
Personal preference
Incorrect purchase choice
are accepted only when the product remains:
Unopened
Unused
In original resalable condition
Non-Returnable Items After Opening
Due to hygiene, safety, and activation requirements, the following products cannot be returned for personal reasons once opened:
Wireless earbuds and headphones with opened packaging
Charging cables, adapters, and electronic accessories after opening
Smart wearable devices that have been activated, paired, or connected to an account
Any product clearly marked as "non-returnable" on the product page
3. Return Shipping Policy
Return shipping responsibility depends on the reason for the return.
Quality-Related Returns
Akoress will cover return shipping costs if the return is caused by:
Product defects
Shipping damage
Incorrect items sent
Major product description discrepancies
In these cases:
Akoress will provide a prepaid return label
No restocking fee will be charged
Customer Preference Returns
For returns caused by:
Change of mind
Personal preference
Incorrect purchase choice
Customers are responsible for return shipping costs.
Please note:
Original shipping fees paid during checkout are non-refundable
No restocking fee applies if the item is unopened and returned in original condition
If a returned product has been:
Opened
Used
Damaged
Returned without original packaging or accessories
a 30% restocking fee may be deducted from the refund amount.
4. Return Request Process
To begin your return request, please contact our customer service team:
Email: service@akoress.com
Please use the following email subject:
Return Request – Order # [Your Order Number]
Your email should include:
Order number
Product name and quantity
Reason for return
Photos or videos showing damage or product issues (if applicable)
Our customer service team will review your request and provide return instructions within 2 business days.
For approved quality-related returns, a prepaid return shipping label will be provided when applicable.
5. Refund Procedure
After receiving your returned item, Akoress will inspect the product and notify you regarding refund approval or rejection.
Approved refunds will be issued through your original payment method, including:
Credit card
Debit card
PayPal
Other payment methods used during checkout
Refunds typically appear according to your payment provider's processing time.
Akoress does not request additional banking information for refunds. All refunds are completed through the original payment channel.
Partial Refund Conditions
A partial refund may be issued when:
Products are missing accessories or components
Product packaging is damaged
Items show signs of use beyond normal opening and inspection
6. Exceptions & Additional Information
Manufacturer Warranty
Some electronic products may include manufacturer warranty coverage.
After the 30-day return period, customers may contact Akoress for repair or replacement assistance according to the applicable warranty terms.
Shipping Damage Reporting
Any shipping-related damage must be reported within 7 days of delivery.
Customers are encouraged to inspect their package and products promptly after receiving their order.
Bulk & Commercial Orders
Large quantity purchases or commercial orders may have separate return conditions.
Customers placing bulk orders are encouraged to contact Akoress before purchase.
This return policy does not affect any statutory rights provided under applicable consumer protection laws.
7. Contact Akoress
For questions regarding returns, refunds, or order assistance, please contact our customer support team:
Email: service@akoress.com
We aim to respond within 24 hours on business days.
For unresolved concerns, Akoress is committed to finding a fair solution, including third-party mediation where applicable.