Refund policy
Returns and Refunds at Akoress
We provide return and refund options for eligible purchases made through akoress.com. The following conditions explain the return request period, product requirements, shipping responsibilities, and refund procedures.
1. Return Request Period
Customers may request an eligible return within 14 days after receiving their order.
Please contact us within this period to begin the return process. Mandatory consumer rights that apply independently of this period remain unaffected.
2. Returns for Personal Reasons
Customers may request a return when an item is no longer needed, was ordered incorrectly, or does not meet their personal preferences.
For change-of-mind returns, products should generally remain unused, in substantially their original condition, and include relevant accessories, components, and packaging.
Return shipping costs for change-of-mind returns are the customer's responsibility. Original outbound shipping charges may be non-refundable where permitted by applicable law.
3. Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us with the relevant order details.
Photographs or other supporting information may be requested where reasonably necessary to assess the issue.
If the problem is attributable to Akoress, we will cover applicable return shipping costs. Depending on the circumstances and applicable law, the resolution may include a refund, replacement, or another appropriate remedy.
4. Product Condition and Eligibility
Products returned for personal reasons should meet the applicable condition requirements.
Items that have been materially altered, damaged through customer use, or returned without essential components may not qualify for a change-of-mind return.
Certain products may be subject to legally recognized return restrictions based on their nature, hygiene, or safety requirements.
Opening product packaging does not automatically remove statutory rights relating to defective, unsafe, incorrect, or materially misdescribed products.
5. How to Request a Return
Email service@akoress.com with your order number, the product concerned, and a description of the reason for returning it.
If the item has a problem, please provide relevant photographs where reasonably necessary.
After reviewing the request, we will provide the applicable return instructions. Do not send products to an address that has not been confirmed for the return.
6. Refund Arrangements
Returned products may be examined to confirm their condition and the circumstances of the request.
Akoress does not charge a standard restocking fee for eligible returns under this policy.
Approved refunds will be issued through the original payment method. The time required for the funds to appear depends on the payment provider or financial institution.
Applicable legal requirements concerning refund amounts, deadlines, or procedures will take precedence.
7. Return Assistance
For questions about eligibility, return instructions, or refund status, please contact service@akoress.com.
Nothing in this policy limits mandatory consumer protection rights or applicable payment-provider remedies.