Shipping policy
Order Preparation and Delivery
Akoress provides shipping services for eligible purchases placed through akoress.com. This policy explains processing periods, delivery methods, shipping charges, and important delivery considerations.
1. Processing Time
Orders are generally prepared within 1–3 business days after successful payment processing.
Weekends and applicable public holidays are excluded from this preparation period.
Shipping transit begins after dispatch and is separate from order processing time.
2. Available Shipping Methods
Standard Shipping: $5.99. Estimated shipping transit time is 15–25 days after dispatch.
Express Shipping: $15.99. Availability and estimated transit times depend on the destination and relevant carrier arrangements.
Delivery periods are estimates rather than guaranteed arrival dates.
3. Free Standard Shipping
Orders with a qualifying merchandise subtotal of $39.99 or more before taxes are eligible for free Standard Shipping where that delivery method is available.
The qualifying subtotal excludes taxes and shipping charges.
Free Standard Shipping does not apply to Express Shipping. Customers choosing Express Shipping remain responsible for the applicable $15.99 fee.
4. Shipment Tracking and Delivery Estimates
Tracking details may be provided after dispatch where available.
Actual delivery times can be affected by carrier operations, customs procedures, public holidays, weather conditions, or other transportation disruptions.
We cannot guarantee a specific delivery date for every shipment.
5. International Delivery
Available delivery destinations depend on the shipping options presented during checkout.
International orders may be subject to import duties, taxes, customs inspections, or other charges assessed by destination authorities.
Unless otherwise stated during checkout or required by applicable law, these destination-specific charges may be the responsibility of the recipient.
6. Delivery Address Accuracy
Customers should provide complete and accurate shipping information during checkout.
Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery attempts.
If a customer-provided address error requires reshipment, additional charges may apply depending on the circumstances and applicable law.
Please contact us promptly if you notice an error. Address changes cannot be guaranteed after processing or dispatch.
7. Delivery Problems
If a shipment is significantly delayed, missing, damaged, or incorrectly delivered, please contact service@akoress.com.
Include your order number, available tracking information, and a description of the issue.
We will review the available information and advise on the appropriate next steps. Our Refund policy may also apply to damaged, incorrect, or incomplete orders.
8. Shipping Policy Updates
Shipping services, fees, and estimated delivery periods may change when logistics arrangements are updated.
Current information will be published on akoress.com. Changes will not override mandatory rights associated with existing purchases.